At ArtsyEmpire, we are committed to ensuring that every order reaches our customers safely, promptly, and in the condition expected. The Shipping and Delivery Policy outlined below provides a comprehensive explanation of our processes, timelines, responsibilities, exceptions, and support mechanisms to ensure transparency and clarity. By placing an order on ArtsyEmpire, you agree to comply with and understand the terms of this Shipping & Delivery Policy.
Once an order is placed, it enters a structured processing phase designed to ensure accuracy and quality control. During this period, we verify payment, confirm stock availability, and prepare the product for shipment. The typical processing time ranges between 2–3 business days; however, delays may occur due to high demand, public holidays, or unforeseen operational challenges. Customers are advised to review their order details carefully before submission to minimize errors that could cause processing delays.
During processing, our team may contact you via your registered email or phone number to clarify any discrepancies in the shipping address, product selection, or payment method. Prompt responses help avoid unnecessary delays. If you have questions during the processing phase, please reach out to support@artsyempire.com , and a representative will provide guidance.
ArtsyEmpire offers standard delivery options, which are designed to balance cost-effectiveness and timely delivery. Estimated shipping timelines are as follows:
These timelines are estimates and may vary due to factors outside our control, including courier delays, customs clearance, traffic disruptions, or natural events. Shipping times begin from the date the order is dispatched from our warehouse, not from the time the order is placed.
For international orders or regions outside of our primary delivery areas, timelines may be longer. Customers are responsible for understanding local customs, import duties, or regulatory restrictions, which may cause additional delays. ArtsyEmpire is not liable for any delays caused by such circumstances.
Shipping fees are calculated at checkout based on factors such as order weight, destination, and delivery method. Promotional offers for free or discounted shipping may apply to specific orders, but ArtsyEmpire reserves the right to modify or withdraw such promotions at any time. Customers are advised to review shipping charges carefully before confirming payment.
Any additional costs incurred due to incorrect shipping details, customs duties, or special handling requests will be borne by the customer. If you require clarification regarding shipping costs or options, please contact support@artsyempire.com .
Once your order is dispatched, you will receive a tracking number via email. This tracking number allows you to monitor the status of your delivery in real time. Customers are encouraged to keep this information accessible until delivery is complete.
In the event that tracking information appears delayed, inaccurate, or unclear, customers should contact support@artsyempire.com . Our team will liaise with the courier service to investigate and provide updates.
While ArtsyEmpire takes every reasonable step to ensure accurate and timely delivery, certain situations may be beyond our control, including:
Customers are responsible for providing accurate shipping information and ensuring someone is available to receive the package at the delivery address. Packages returned due to unavailability or incorrect addresses may incur additional shipping charges to be borne by the customer.
ArtsyEmpire carefully packages all orders to minimize the risk of damage during transit. However, packages may occasionally be lost, damaged, or delayed due to factors outside our control. Customers must report such incidents to support@artsyempire.com within 48 hours of the expected delivery date, providing order details, photographs if applicable, and a description of the issue.
Our support team will investigate each case thoroughly and determine appropriate solutions, which may include replacement, reshipment, or refund, subject to policy terms. ArtsyEmpire reserves the right to make the final determination regarding resolution based on the circumstances.
Once the package has been handed over to the courier service, the risk of loss or damage in transit is transferred to the courier. ArtsyEmpire continues to assist in resolving delivery issues but is not responsible for delays or damages caused by the courier once the package has been dispatched. Customers are encouraged to choose courier options with insurance coverage for high-value orders where applicable.
For assistance regarding order processing, shipping timelines, delivery updates, or any other shipping-related inquiries, customers are encouraged to contact our support team:
📧 Email: support@artsyempire.com
