At ArtsyEmpire, we value our customers and strive to provide a seamless shopping experience. However, we recognize that there may be circumstances where you may need to cancel an order or request a refund. This Cancellation & Refund Policy outlines in detail the procedures, eligibility, timelines, exceptions, and support channels available to ensure transparency, fairness, and accountability.
Customers who wish to cancel an order must notify our dedicated support team immediately by sending an email to support@artsyempire.com with the subject line “Cancellation Request – Order [Order Number].” The request must include:
Cancellations are only accepted if submitted within 24 hours of placing the order. Once an order has entered the packaging or shipping stage, cancellation requests may no longer be accepted. In such cases, the customer will be required to follow the official Returns & Exchange process after delivery.
ArtsyEmpire reserves the right to reject cancellation requests in cases where repeated cancellations are observed, fraudulent activity is suspected, or misuse of promotional offers is detected. Customers are strongly encouraged to review orders carefully before finalizing payment to avoid unnecessary complications.
Refunds will be considered for orders that meet the following criteria:
Certain categories of items are non-refundable, including but not limited to:
Eligible refunds will be processed using the original payment method. Customers should allow 7–10 business days for the refund to reflect in their account. Please note that additional delays may occur depending on the policies of your bank, card issuer, or payment provider, for which ArtsyEmpire shall not be held responsible.
Refunds may be subject to deductions for shipping costs, service fees, or processing charges, which will be clearly communicated to the customer before the refund is finalized. For example, if a customer requests a return due to a change of mind after delivery, the cost of shipping may be deducted from the refunded amount.
Certain situations may require special handling or result in modifications to the standard refund procedure:
Customers are responsible for:
Failure to comply with these responsibilities may delay or invalidate refund requests.
ArtsyEmpire reserves the right to make the final determination on all cancellation and refund requests. Decisions are based on the circumstances surrounding the order, product condition, timing of the request, and compliance with this policy. Our goal is to ensure fairness and maintain a high standard of service for all customers.
For any questions or assistance regarding cancellations or refunds, customers are encouraged to contact our dedicated support team:
📧 Email: support@artsyempire.com
